Refund policy

We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it, unused, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@petfun.de. Please note that returns must be sent to the following address: Petfun
Thorsten Sievers
De-Vos-Str. 27
25524 Itzehoe

If your return is accepted, we will send you a return label and instructions on how and where to send the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at info@petfun.de&nbsp at any time.

 

Damages and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate and resolve the issue.

 

Exceptions / items not eligible for return
Certain items cannot be returned, e.g., custom-made items (e.g., special orders or personalized items) . Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items, B-stock, or gift cards.

 

Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

 

European Union – 14-day cancellation period
Regardless of this, you have the right to cancel or return your order within 14 days without giving a reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with labels attached, and in its original packaging. You will also need the receipt or other proof of purchase.

 

Refunds
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@petfun.de.